Imagine the government puts a new librarian at the front desk and tells everyone this is where you go for official answers. You ask a question and get a straight answer from the record. Twenty minutes later your friend asks the same thing, and the librarian says she is not allowed to talk about that. Nobody announced the new rule or signed it, and the sign on the desk still says official answers. The answers changed while the ribbon was still being cut, and no one had to explain it.
Here's why that's a big deal: a government AI that answers for the whole country is a policy, whether or not anyone calls it one. When a person changes what it will and will not say, that decision needs a name on it and a record the public can read. This one got neither, and the only reason anyone knows is that reporters asked twice. The rules were rewritten in silence on launch day, and nothing stops it from happening again tomorrow.